Jordan Air 1 Comfortable Fit Low Top Retro Basketball Shoes Men Sneaker Green White 553558-300
No-delivery refundQuality guaranteeSecure logisticsPrivacy protectionDescription
Reviews 3
From start to finish our experience with ordering through Joom has been horrendous. When ordering these trainers we specifically chose UK size 11 and went ahead with the order on the basis of the advertised delivery timing 3-9 days. When it became apparent the item would not be delivered within the advertised time, we asked to cancel the order. We were told that we had to wait 85 days before we can request a return. RIDICULOUS! The goods then eventually arrived and they were not the correct size (10.5UK). We again asked to return the goods and Joom started to try to negotiate with us: they first offered us 30% refund and we keep the goods. They then offered 50% refund and we keep the goods. We continually asked for a full refund. They finally said the case needed to be reviewed by another team. The latest we have heard is that we "should hear back within 5 days" despite already having waiting several days. A totally unprofessional company, with very misleading advertisment of delivery timings. 2 weeks after first asking to cancel the order and we still have no returns label or refund!! AVOID AT ALL COSTS.
From start to finish our experience with ordering through Joom has been horrendous. When ordering these trainers we specifically chose UK size 11 and went ahead with the order on the basis of the advertised delivery timing 3-9 days. When it became apparent the item would not be delivered within the advertised time, we asked to cancel the order. We were told that we had to wait 85 days before we can request a return. RIDICULOUS! The goods then eventually arrived and they were not the correct size (10.5UK). We again asked to return the goods and Joom started to try to negotiate with us: they first offered us 30% refund and we keep the goods. They then offered 50% refund and we keep the goods. We continually asked for a full refund. They finally said the case needed to be reviewed by another team. The latest we have heard is that we "should hear back within 5 days" despite already having waiting several days. A totally unprofessional company, with very misleading advertisment of delivery timings. 2 weeks after first asking to cancel the order and we still have no returns label or refund!! AVOID AT ALL COSTS.
