Lacoste Court Ace 224 - Men's Sneakers Shoes White-Blue 750SMA0070042 ORIGINAL

Worst customer service ever. I’ll never buy from Joom again. The shoes I ordered didn’t fit me properly and weren’t comfortable, so I wanted to return or exchange them. Not only did I have to deal with an unexpected $21 FedEx shipping fee even though shipping was listed as free when I made the purchase, but they also expect me to pay international shipping costs to return or exchange the shoes. I tried contacting customer service, but all I got was an AI chatbot with no real help and no way to properly speak with a real person. Returns are a hassle, customer service is terrible, and the fees aren’t clearly disclosed. Please don’t buy from this crappy online platform. Save yourself the trouble

Worst customer service ever. I’ll never buy from Joom again. The shoes I ordered didn’t fit me properly and weren’t comfortable, so I wanted to return or exchange them. Not only did I have to deal with an unexpected $21 FedEx shipping fee even though shipping was listed as free when I made the purchase, but they also expect me to pay international shipping costs to return or exchange the shoes. I tried contacting customer service, but all I got was an AI chatbot with no real help and no way to properly speak with a real person. Returns are a hassle, customer service is terrible, and the fees aren’t clearly disclosed. Please don’t buy from this crappy online platform. Save yourself the trouble